ARGOS CUSTOMER SERVICES REFUNDS
Argos Customer Services Refunds department are in absolute meltdown, Argos Customers are having to wait more than 16 days for refunds if they are lucky.
Argos Customer Services on Facebook are a disgrace, users/customers can post their questions but if they dont like your comments they are deleted (which is fair enough if they had good reason IE; abusive!) at once, where is good customer service practice.
Argos are excellent at the buying process, fantastic in most at delivery even better at picking up faulty/returned goods but a shambles at refunding customer monies.
It could just be the time of year but if customers want to purchase big ticket items and they are delivered faulty its a big risk customers wont get a full refund until well after xmas or might not get one at all!
The author of this high ranked blog is experincing Argos wonderful customer services right now here is their story so far.
Purchased a out of the box faulty Phillips 55pus6808 in July, reported fault to argos/philips straight away, after a few months philips sent a tech guy with new motherboard made no difference, call argos who were fantastic and aranged replacement of another philips 55put6400 worked ok out of box but had a firmware update (customers are told to upload all new/latest firmwares as soon as they become available) then problems started TV could not perform functions it was designed for, Philips support blamed Android OS a bit of a cop out by them.
Called argos tech team who issued argos DOA number and we agreed to wait for new firmware to arrive 2 months later no firmware enough was enough!
Called argos for an exchange, yes no problem, great can I exchange for a LG 55uf770v, yes you can have it next Tuesday great service, Tuesday came and new TV arrived (same philips TV) NOT GOOD SERVICES, called to ask why? Told it had to be like for like or refund only and once refunded can order new TV from argos at different price!
No other choice but to ask for refund but asked how long it would take, below copy of online argos chat line;
Helen (09:00:57 GMT) : I am happy to collect and refund the item for you, do you want me to arrnge this?
Visitor (09:01:08 GMT) : why cant i exchange for an LG
Helen (09:01:56 GMT) : Is the Lg the same price?
Visitor (09:02:24 GMT) : AROUND THE SAME when first purchased
Helen (09:02:51 GMT) : Sorry it would not be ppossible
Helen (09:03:04 GMT) : I need to collect refund and you place anew order……….sorry
Visitor (09:03:36 GMT) : ok then refund never opened last nights tv
Helen (09:04:06 GMT) : ok… what day is best for the collection?
Visitor (09:04:15 GMT) : tomorrow
Visitor (09:04:50 GMT) : yodel or argos
Helen (09:06:15 GMT) : It will be Yodel collecting
Visitor (09:06:37 GMT) : ok last thing at night in my area
Visitor (09:06:59 GMT) : what credit will i recieve
Helen (09:07:42 GMT) : Can I take your contact number please
Visitor (09:07:50 GMT) : or refund amount as price drasticly cut from orignal order
Visitor (09:08:01 GMT) : 07414544***
Helen (09:09:09 GMT) : Do you have the origianl order number please
Visitor (09:09:34 GMT) : 210599727
Helen (09:10:45 GMT) : The original payment was £738-94
Visitor (09:10:55 GMT) : ok
Helen (09:11:42 GMT) : The Amojnt paid for the TV is £729-99
Visitor (09:12:26 GMT) : the lg is only 70 more
Helen (09:13:13 GMT) : I am sorry you would need to place a new order to enable the difference to be paid
Visitor (09:13:43 GMT) : cost me 300 to stay off yesterday to get wrong tv
Helen (09:13:50 GMT) : Collection is arranged for tomorrow between 7am and 8pm
Visitor (09:13:58 GMT) : ok
Helen (09:14:03 GMT) : At the end of this chat a short survey will appear for your feedback on our chat today. I would appreciate your feedback
Helen (09:14:05 GMT) : your welcome
Helen (09:14:08 GMT) : Bye
Visitor (09:14:22 GMT) : how long will cedit take to arrange
Helen (09:16:01 GMT) : This takes up to 5 bank working day to show on the account
Visitor (09:16:07 GMT) : thanks
Visitor (09:16:32 GMT) : from the time they pick up unit
Helen (09:16:43 GMT) : From the time it is received back with us
Visitor (09:16:50 GMT) : ok
NO Refund yet and this was on theb 25th of November, went into local store last week where the manager called them directly, they confirmed they got it back on the 30th BUT HAD NOT PROCESSED IT YET!
Argos is at fault here, their systems cant cope with refunds, if they cant do better then their credit facilities from banks need to be revoked or at least limited.
BBC Watchdog needs to urgently investigate, thousands of people have contacted them directly and waiting weeks and months for genuine refunds check out their Argos facebook complaints page here.
Argos will give customers no communication, wont answer facebook private messages and if your comments are to strong will even delete postings.
If you are waiting for a refund please tell us here how long you have waited, your order numbers and any feedback you have had to date from Argos Customer Services Refunds.
Feel really bad all other customers
that require a refund has not got
2104 websites to play with?
UPDATE DAY 16 STILL NO REFUNDS